Shipping & returns
Shipping and returns for ecommerce
Our work doesn't stop at checkout. We set up rates, labels and tracking so every parcel arrives, and we warn you before one comes back.
What we do in logistics
- Carrier rates and weight-based shipping zones (FedEx, Correos)
- Shipping calculators and free-shipping bars by country
- Label generation and bulk shipping files
- Daily tracking of every order, with alerts for stuck parcels
- Reminders that get customers to collect parcels before they're returned
- A warehouse scanning app for outgoing and returned parcels
Fewer returns, more delivered orders
Many parcels come back because the customer wasn't home or doesn't know the order is waiting at the post office. Our tracking spots these cases in time and sends the customer the pickup address.
Get a shipping proposal
We reply on WhatsApp or by email with the next steps.
FAQ
Frequently asked questions
Which carriers do you work with?
FedEx and Correos. If you use another one, tell us and we'll look at it.
Does it work for marketplace orders too?
Yes. Orders from Shopify, TikTok Shop and Amazon are tracked in the same system.